{"id":135,"date":"2026-05-10T16:18:18","date_gmt":"2026-05-10T14:18:18","guid":{"rendered":"https:\/\/smeventos.es\/?page_id=135"},"modified":"2026-05-10T16:18:19","modified_gmt":"2026-05-10T14:18:19","slug":"politica-cancelaciones-devolucion","status":"publish","type":"page","link":"https:\/\/smeventos.es\/en\/politica-cancelaciones-devolucion\/","title":{"rendered":"Cancellation and refund policy"},"content":{"rendered":"<h1 class=\"wp-block-heading has-text-align-center\" style=\"margin-bottom:40px\">Pol\u00edtica de cancelaciones y devoluciones<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">1. Informaci\u00f3n general<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La presente Pol\u00edtica de Cancelaciones y Devoluciones regula las condiciones aplicables a la compra de entradas para los eventos organizados por SM Eventos a trav\u00e9s del sitio web <a>smeventos.es<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La adquisici\u00f3n de una entrada implica la aceptaci\u00f3n de esta pol\u00edtica.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:40px;margin-bottom:40px\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Naturaleza del servicio<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Las entradas adquiridas a trav\u00e9s del sitio web corresponden a servicios relacionados con actividades de ocio y eventos con fecha concreta de celebraci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">De conformidad con la normativa vigente en materia de consumo, no ser\u00e1 aplicable el derecho de desistimiento una vez realizada la compra.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:40px;margin-bottom:40px\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Devoluciones voluntarias<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No se admitir\u00e1n devoluciones voluntarias ni cambios de entradas por parte del comprador una vez completada la compra.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El usuario es responsable de revisar correctamente:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La fecha del evento.<\/li>\n\n\n\n<li>El tipo de entrada adquirida.<\/li>\n\n\n\n<li>Los datos introducidos durante el proceso de compra.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:40px;margin-bottom:40px\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Cambio de fecha del evento<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En caso de modificaci\u00f3n de la fecha del evento:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La entrada seguir\u00e1 siendo v\u00e1lida autom\u00e1ticamente para la nueva fecha.<\/li>\n\n\n\n<li>El comprador podr\u00e1 solicitar la devoluci\u00f3n del importe de la entrada si no desea asistir en la nueva fecha propuesta.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">La organizaci\u00f3n comunicar\u00e1 los cambios a trav\u00e9s de los canales oficiales disponibles.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:40px;margin-bottom:40px\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Cambio de ubicaci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">SM Eventos podr\u00e1 modificar la ubicaci\u00f3n del evento por motivos organizativos, t\u00e9cnicos o de fuerza mayor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cuando el cambio de ubicaci\u00f3n se produzca dentro de la misma ciudad o zona geogr\u00e1fica del evento inicialmente anunciado, no proceder\u00e1 devoluci\u00f3n autom\u00e1tica de las entradas.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:40px;margin-bottom:40px\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Cancelaci\u00f3n del evento<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En caso de cancelaci\u00f3n definitiva del evento por parte de la organizaci\u00f3n, el comprador tendr\u00e1 derecho a la devoluci\u00f3n \u00edntegra del importe abonado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La devoluci\u00f3n se realizar\u00e1:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Utilizando el mismo m\u00e9todo de pago empleado en la compra.<\/li>\n\n\n\n<li>En un plazo aproximado de hasta 14 d\u00edas desde la confirmaci\u00f3n oficial de la cancelaci\u00f3n.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">No se devolver\u00e1n gastos adicionales ajenos a la organizaci\u00f3n, como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transportes.<\/li>\n\n\n\n<li>Hoteles.<\/li>\n\n\n\n<li>Dietas.<\/li>\n\n\n\n<li>Otros gastos externos relacionados con la asistencia al evento.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:40px;margin-bottom:40px\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Fuerza mayor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">SM Eventos no ser\u00e1 responsable de cancelaciones, retrasos o modificaciones provocadas por circunstancias de fuerza mayor, incluyendo entre otras:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Restricciones administrativas.<\/li>\n\n\n\n<li>Problemas de seguridad.<\/li>\n\n\n\n<li>Situaciones sanitarias.<\/li>\n\n\n\n<li>Condiciones meteorol\u00f3gicas extremas.<\/li>\n\n\n\n<li>Incidencias t\u00e9cnicas graves.<\/li>\n\n\n\n<li>Actuaciones de autoridades p\u00fablicas.<\/li>\n\n\n\n<li>Otras circunstancias ajenas al control razonable de la organizaci\u00f3n.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En estos casos, la organizaci\u00f3n intentar\u00e1 ofrecer soluciones alternativas siempre que sea posible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:40px;margin-bottom:40px\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Entradas fraudulentas o no autorizadas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">SM Eventos no garantiza la validez de entradas adquiridas fuera de los canales oficiales autorizados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las entradas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Revendidas sin autorizaci\u00f3n.<\/li>\n\n\n\n<li>Manipuladas.<\/li>\n\n\n\n<li>Duplicadas.<\/li>\n\n\n\n<li>Falsificadas.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">podr\u00e1n ser anuladas sin derecho a devoluci\u00f3n.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:40px;margin-bottom:40px\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Contacto<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para cualquier consulta relacionada con cancelaciones o devoluciones, el usuario podr\u00e1 contactar con:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a>info@smeventos.es<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:40px;margin-bottom:40px\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Modificaciones de esta pol\u00edtica<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">SM Eventos se reserva el derecho de modificar la presente pol\u00edtica para adaptarla a cambios organizativos, legales o t\u00e9cnicos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La versi\u00f3n vigente estar\u00e1 siempre disponible en el sitio web.<\/p>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de cancelaciones y devoluciones 1. Informaci\u00f3n general La presente Pol\u00edtica de Cancelaciones y Devoluciones regula las condiciones aplicables a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-135","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/smeventos.es\/en\/wp-json\/wp\/v2\/pages\/135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smeventos.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smeventos.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smeventos.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smeventos.es\/en\/wp-json\/wp\/v2\/comments?post=135"}],"version-history":[{"count":1,"href":"https:\/\/smeventos.es\/en\/wp-json\/wp\/v2\/pages\/135\/revisions"}],"predecessor-version":[{"id":136,"href":"https:\/\/smeventos.es\/en\/wp-json\/wp\/v2\/pages\/135\/revisions\/136"}],"wp:attachment":[{"href":"https:\/\/smeventos.es\/en\/wp-json\/wp\/v2\/media?parent=135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}